How do I integrate Zoho CRM with SparkTG?

To integrate Zoho CRM with SparkTG, first enable PhoneBridge in your Zoho account under Setup → Channels → Telephony. Then log into your SparkTG Administration Dashboard, select Zoho from the top bar dropdown, click Enable, authorize with your Zoho credentials, and finally map your Zoho users to SparkTG telephony agents.

Which Zoho products are compatible with SparkTG telephony?

SparkTG integrates with all major Zoho products including Zoho CRM, Zoho One, Zoho Recruit, Zoho Mail, and Zoho Desk through the Zoho PhoneBridge platform.

What is Zoho PhoneBridge and why is it needed for SparkTG integration?

Zoho PhoneBridge is Zoho's official telephony integration platform that connects third-party cloud telephony providers like SparkTG with Zoho products. It enables features like click-to-call, call logging, and screen pop-ups directly within the Zoho interface.

Do I need to configure PhoneBridge further in Zoho after enabling it?

No. Once you enable PhoneBridge in Zoho under Setup → Channels → Telephony, no further configuration is required on the Zoho side. All remaining setup is done inside the SparkTG Administration Dashboard.

Can I map multiple Zoho users to SparkTG telephony agents?

Yes. From the Zoho section in the SparkTG Administration Dashboard, you can enable multiple Zoho users and assign each one a unique telephony extension, effectively mapping them as individual SparkTG agents.

Is there any cost involved in setting up the Zoho and SparkTG integration?

The integration setup itself is free if you have active accounts on both platforms. You need a valid Zoho account and an active SparkTG subscription. Contact SparkTG at info@sparktg.com or call 1800-123-454647 for details on plans.

What happens after I authorize PhoneBridge with my Zoho credentials?

After authorization, you are redirected back to the SparkTG Administration Dashboard. You can then navigate to the Zoho section to enable specific users and assign telephony extensions, completing the integration.

Integration Guide

Zoho Integration with SparkTG

Connect SparkTG cloud telephony with Zoho CRM, Zoho One, Zoho Recruit, Zoho Mail, and Zoho Desk in 5 simple steps using PhoneBridge.

Configuration

Follow these steps to integrate your Zoho account with SparkTG telephony.

Create a Zoho Account

If you don't have a Zoho account yet, create one at go.zoho.com/rfI →

Activate PhoneBridge in Zoho

Log into your Zoho account and follow the sub-steps below.

aClick the Setup icon in the main navigation.

bClick Telephony under the CHANNELS section.

cClick ENABLE PHONEBRIDGE.

No further configuration of PhoneBridge in Zoho is required. Proceed to Step 3.

Fig 1Enabling Zoho PhoneBridge.

Enable Zoho in SparkTG Dashboard

After enabling PhoneBridge, log into your SparkTG account. From the Administration Dashboard, navigate to the dropdown on the top bar, select Zoho, then click Enable.

Fig 2Enabling Zoho integration.

Fig 3Enabling Zoho.

Authorize via Zoho Login

Clicking Enable will redirect you to the Zoho login page. Log in with your credentials and click Accept to authorize PhoneBridge.

Fig 4Enabling Phone Bridge.

Map Zoho Users to SparkTG Agents

Back in the SparkTG Administration page, navigate to the Zoho section (next to Agent Status). Enable the Zoho users you want to map as SparkTG telephony agents, then choose a free extension from the dropdown and click Enable.

Fig 5Enabling Users.

Frequently Asked Questions

Common questions about the Zoho and SparkTG integration.

Need help with the integration?

Our team is available to assist you with Zoho PhoneBridge setup and SparkTG configuration.

Contact Support 1800-123-454647

SparkTG

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