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#1 Cloud Telephony Solution for Businesses

Choose the new-age cloud telephony services with SparkTG. Become the "customers' favorite company" with the help of real-time call monitoring, multiple calling options, analytics, and a lot of other cloud based telephony solutions.

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SparkTG As Your Cloud Telephony Service Provider

Every organisation needs to create a trust for its customer to generate more sales, provide the best service, and generate bigger profits. SparkTG helps you build that trust with your customers when they call you!

  • At SparkTG, we offer 99.99% uptime; almost no downtime to hinder your business.
  • Incase of any issue, we still ensure the calls remain online and there is always a backup.
  • The audio is very high quality.
  • We ensure 24/7 network monitoring to solve the issues even before they can start to affect your business.
  • Our customer support team is active 24/7.
  • All calls are encrypted for high-grade security, which means that you can use Transport Layer Security (TLS) and Secure Real-time Transport Protocol (SRTP).
  • If you are a first-time cloud telephony user, our team will help you with all the training and education you need about it.
  • We have very clear pricing and billing, which is simple and without any hidden cost.
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Features we provide to help
increase your business

Blended Calling

Blended Calling

Allows agents to not only answer customer calls but also call back for service, sales, follow-ups etc

Custom IVR

Custom IVR

Handle your customer calls smartly by giving them an option to reach right department/agent

Call Reports & Recording

Call Reports & Recording

Analyse Calls & Agent Reports along with complete recordings of all the calls inorder to improve your customer service

Sticky Agent

Sticky Agent

Connect callers to assigned agent everytime they call to resolve queries in less time

Real Time Call Monitoring

Real-Time Call Monitoring

Monitor and mentor your agents in real-time using spy & whisper mode

Real Time Call Statistics

Real-Time Call Statistics

Manage your agents' queues in real-time knowing the call flow and agent availabilty

Admin Dashboard

Admin Dashboard

Stay on top of everything with supervisor tools that help you monitor, react and control

Agent Dashboard with Live Caller Info

Agent Dashboard with Live Caller Info

Provide the fastest, personalised and most efficient service

Telephony APIs

Telephony APIs

Increase your agent's efficiency by avoiding them to shuffle between CRM and telephony

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Why Choose Us

Complete Bouquet Of Contact Center Solutions That Your

SparkTG is a leading cloud-based contact center solution provider in India. With over Ten years of experience in developing state-of-art customised contact center solution across various companies in different industry verticals, we consider ourselves as an established and true cloud-based contact center provider.

  • 01

    Professional Image

    Helps you to achieve professional image at no set-up cost.

  • 02

    Real-Time Analytics

    Analyse your service in real-time and improve accordingly.

  • 03

    24x7 Support

    We provide full customer support round the clock.

Deliver Exceptional Customer Experience

Improve your Customer Service | Empower Agents with Cloud Platform | Optimize Workforce with Analytics | Real-Time Call Monitoring | Multiple Calling Options | Inbuilt Redundancy & Scalability.

Watch How

VCC Plans

VCC Lite

CRM

SparkTG VCC Lite makes business communications elegant, tracked and easily accessible for future references. Just like a receptionist handles and manages all your incoming calls by giving the caller an excellent experience and if required transferring them to the right person in the office, similarly, SparkTG VCC Lite helps you create your brand value and give your professional image to your customer.

VCC Startup

CRM

Being a Startup, one not only needs to be a multi-tasker and cannot be always available to take a call with same pace but also have to create an experience for every customer interaction as the same would impact the brand image as the business catches up growth. With SparkTG's VCC Start Up, the user can completely manage their calls and offer an elegant experience to callers thereby making the brand stand out. Apart from providing inbound calling, the solution also provides outbound calling feature with thorough call reports and complete call recordings.

VCC Enterprise

CRM

Customer experience helps build customer loyalty and for an established and growing brand, more than customer acquisition it is customer loyalty that plays an important role to withstand against the competition. With SparkTG VCC Enterprise the organisation can be on top of the customer interactions. Also, the multiple features that come with the solution like; blended calling, multiple call routing, outbound dialers, call notes and more, help taking the experience to the next level. The solution is robust, scalable and secure and also gives the flexibility of having agents anywhere.

Solutions As Per Your Need

VCC Lite

CRM
  • Welcome Greetings
  • Mail Support
  • Upto 10000 Calls
  • Call Transfer
  • SLA 8 hours
  • Block User
  • Call Recording 1 Month
  • Standard Reports

VCC Startup

CRM
  • Features of VCC Lite+
  • Sticky Feature
  • Operator Redundancy*
  • APIs
  • SLA 4 hours
  • Real-Time Notification*
  • Customer Sender Id*
  • Upto 5 skills

VCC Enterprise

CRM
  • Features of VCC Startup+
  • Customized Reports
  • Call Support
  • APIs & Post Call Hook
  • Multi Login Access
  • Real-Time Call Monitoring
  • Agent Management
  • Unlimited skills

Marvellous experience. The team of SparkTG is always available for us whenever we required. It is a pleasure to be associated with you all. Kudos to the entire team of SparkTG.

Odhav ModiFounder

I am glad you guys contacted me. I got a solution to a problem I knew we had, but one that I hadn't gotten time to search for.Thank you for the whole team to provide us best service.

Apoorv GuptaCo-Founder

We took SparkTG & delighted on this selection.They provide an excellent dashboard for call services.Whether we needed IVR or Call Masking,they always provide excellence.

Rahul KumarGroup Product Manager
SPARKTG

With the Simple & Quick Implementation of SparkTG Contact Center Solution You Get

About 30% people say the most important aspect of customer service is speaking with a knowledgeable and friendly agent - Microsoft

How does Click to Call impact Customer Service?

Professional Image

Helps you to achieve professional image at no set-up cost.

5 Tips for Hiring Remote Customer Support Agents

Real-Time Analytics

Analyse your service in real-time and improve accordingly.

The Advantages of Gamification for Call Center Managers

24x7 Support

We provide full customer support round the clock.

Our Address

Advant Business Park B-906, Sector 142, Noida, India

Talk To An Expert

1800-123-454647

Email Us

sales@sparktg.com