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Blended Calling
Allows agents to not only answer customer calls but also call back for service, sales, follow-ups etc
Every organisation needs to create a trust for its customer to generate more sales, provide the best service, and generate bigger profits. SparkTG helps you build that trust with your customers when they call you!
Allows agents to not only answer customer calls but also call back for service, sales, follow-ups etc
Handle your customer calls smartly by giving them an option to reach right department/agent
Analyse Calls & Agent Reports along with complete recordings of all the calls inorder to improve your customer service
Connect callers to assigned agent everytime they call to resolve queries in less time
Monitor and mentor your agents in real-time using spy & whisper mode
Manage your agents' queues in real-time knowing the call flow and agent availabilty
Stay on top of everything with supervisor tools that help you monitor, react and control
Provide the fastest, personalised and most efficient service
Increase your agent's efficiency by avoiding them to shuffle between CRM and telephony
At SparkTG, you get all the cloud telephony solutions as basic as virtual receptionist, to custom and complex IVR, multiple CRM integrations like Zoho, Freshdesk, Kapture, Leadsqaured and even in-house CRMs, almost all required telephony API integrations, live monitoring, live caller information, real-time analytics, real-time call monitoring like spy and whisper mode, real-time caller-agent management, custom plans, multiple call reports, no hidden costs, and many more. We make sure that our cloud telephony services cover all bases.
Our seasoned experts are constantly working to make your company’s customer service experience stand out in the world.
With our 24x7 support system, we also ensure that the quality of service never gets disturbed. When we say “never disturbed”, we mean it.
Improve your Customer Service | Empower Agents with Cloud Platform | Optimize Workforce with Analytics | Real-Time Call Monitoring | Multiple Calling Options | Inbuilt Redundancy & Scalability.
Watch How
SparkTG VCC Lite makes business communications elegant, tracked and easily accessible for future references. Just like a receptionist handles and manages all your incoming calls by giving the caller an excellent experience and if required transferring them to the right person in the office, similarly, SparkTG VCC Lite helps you create your brand value and give your professional image to your customer.
Being a Startup, one not only needs to be a multi-tasker and cannot be always available to take a call with same pace but also have to create an experience for every customer interaction as the same would impact the brand image as the business catches up growth. With SparkTG's VCC Start Up, the user can completely manage their calls and offer an elegant experience to callers thereby making the brand stand out. Apart from providing inbound calling, the solution also provides outbound calling feature with thorough call reports and complete call recordings.
Customer experience helps build customer loyalty and for an established and growing brand, more than customer acquisition it is customer loyalty that plays an important role to withstand against the competition. With SparkTG VCC Enterprise the organisation can be on top of the customer interactions. Also, the multiple features that come with the solution like; blended calling, multiple call routing, outbound dialers, call notes and more, help taking the experience to the next level. The solution is robust, scalable and secure and also gives the flexibility of having agents anywhere.
Marvellous experience. The team of SparkTG is always available for us whenever we required. It is a pleasure to be associated with you all. Kudos to the entire team of SparkTG.
I am glad you guys contacted me. I got a solution to a problem I knew we had, but one that I hadn't gotten time to search for.Thank you for the whole team to provide us best service.
We took SparkTG & delighted on this selection.They provide an excellent dashboard for call services.Whether we needed IVR or Call Masking,they always provide excellence.
About 30% people say the most important aspect of customer service is speaking with a knowledgeable and friendly agent - Microsoft
Helps you to achieve professional image at no set-up cost.
Analyse your service in real-time and improve accordingly.
We provide full customer support round the clock.
Advant Business Park B-906, Sector 142, Noida, India
1800-123-454647
sales@sparktg.com
