IVR Solution Provider
IVR Solution, is an automated voice telephone system that recognizes voice and keypad inputs (DTMF tones) from callers and provides the necessary information while directing voice calls to an agent or department.
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Feature Overview
Everything you need to know about IVR Solution Provider
SparkTG is a proven IVR service provider in India and has a cloud IVR Software that helps manage high call volume, 24/7 customer support, call routing & provides a professional experience of callers with the virtual IVR numbers and customizable voice flows.
Key Benefits
Call Handling 24/7
Stay available round-the-clock, even during non-business hours
Intelligent Routing
Quickly link your customers to the appropriate agent/department
Enhanced Call Analytics
Make data-driven decisions — that come with detailed call analytics and insights
Improved Resource Management
Save agents for high-demand queries
Feature Highlights
Core Benefits
Ready to implement?
Setup typically takes 1-2 business days
Customer Testimonials
What our customers say about this feature
The IVR solution from SparkTG has reduced our call handling times by 40% and significantly improved customer satisfaction. The ability to customize call flows based on time of day has been particularly valuable for our global operation.
Rahul Mehta
Global Services Inc.
Implementing the voice recognition feature in our IVR has transformed our customer experience. Callers appreciate being able to speak naturally rather than navigating complex menu options with keypads.
Sneha Patel
Customer First
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