Manual QC Solution
Deliver flawless results with our Manual QC service designed for businesses that require precision and reliability. Our expert quality analysts perform thorough inspections, identify errors, and maintain compliance with your standards—ensuring every output meets the highest level of accuracy before reaching your customers.
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Product Overview
Everything you need to know about Manual QC Solution
Providing the best possible customer experience begins with ensuring that each interaction is up to the standards of your brand. Automation may help in some areas but you can never replace the depth of human judgement to analyse empathy, tone and the overall customer experience. This is where SparkTG comes with ManualQC—a niche quality assurance solution tailor-made to help you bolster your contact center.
Key Benefits
Human-Centered Quality Assurance
Real people analyze calls to capture context, emotion, and intent that AI alone may miss.
Improved Agent Performance
Actionable feedback helps agents improve communication, compliance, and customer handling skills.
Consistency in Service Delivery
Ensure uniform customer experiences across teams, departments, and campaigns.
Compliance Monitoring
Verify that agents follow industry standards, policies, and scripts, reducing risk exposure.
Product Highlights
Customer Testimonials
What our customers say about us
SparkTG’s Manual QC has completely transformed our call monitoring process. Earlier, reviewing calls for quality was time-consuming and inconsistent, but now our supervisors can easily track, score, and improve agent performance. It’s a game-changer for maintaining high service standards!
Dr. Ankit Sharma
We rely on SparkTG’s Manual QC to ensure every customer interaction meets our quality benchmarks. The intuitive interface and detailed reports help our QA team identify areas for training and boost customer satisfaction scores significantly.
Priya Nair
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Ready to transform your business communications?
Get started with Manual QC Solution today and see how our solution can help your business grow.