AI-Powered Call Scoring
Unlock actionable insights from every customer call. Our AI-driven call scoring solution evaluates conversations in real-time, helping your team improve sales performance, enhance customer satisfaction, and maintain consistent quality across your organization.
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Product Overview
Everything you need to know about AI-Powered Call Scoring
Each customer interaction is a chance — a chance to earn trust, solve challenges and make lasting connections. So how can you tell if your agents are actually living out these expectations? And the answer is in Call Scoring. The Call Scoring solution from SparkTG is built to assist businesses in improving agent performance through its scoring based on quality benchmarks defined by the organization for specific customer interactions. You may be using any associates for effective call scoring but a generic monitoring system wont work for you, however our solution is customized to cater to your contact center needs, so that every call is driving towards service excellence and customer satisfaction.
Key Benefits
Boost Agent Performance
Provide agents with clear, actionable feedback.
Ensure Compliance
Track adherence to regulatory and internal policies.
Improve CX Metrics
Enhance CSAT, FCR, and NPS scores by monitoring quality at scale.
Consistency in Service Quality
Ensure every customer receives a consistent and professional experience
Product Highlights
Customer Testimonials
What our customers say about us
SparkTG’s Call Scoring has completely transformed how our sales team monitors performance. We can now identify top-performing agents and pinpoint areas for improvement effortlessly. It’s like having an automated coach for every call!
Rohit Mehra
Call Scoring by SparkTG gives us a clear picture of customer interactions. The AI-driven insights help us track customer satisfaction and agent performance at scale — all in real-time!
Neha Singh
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Ready to transform your business communications?
Get started with AI-Powered Call Scoring today and see how our solution can help your business grow.