Why Your Business Cannot Do Without a Contact Center Solution
With proliferation of start-ups and businesses operating beyond boundaries, the customer has immense choices for every single thing or service it is trying to purchase. In this competitive scenario it becomes extremely essential for the organisations to form a relationship with customers to have a continued engagement.
New customers are not only important to give an instant boost of revenue but compared to existing customers these new customers are also the ones who if satisfied with the service will spread maximum positive message across the market which gives exponential sales. In a way they form your new sales team.
According to recent Forrester Survey an overwhelming majority of customers still prefer to contact an organisation by phone than other communication channels which makes it critical for organisations to ensure that the experience that a consumer gets when either they call or they are called has to be beyond best.
It is a simple learning that if an organisation is looking at growth it has to make sure it provides calling as one of the priority option for the consumer to reach organisation apart from the other channels.
Providing a mere calling number will not help as consumers can call anytime and that time you can be busy to take call or due to a certain campaign the call volume is so high that callers get busy tone and avoid calling again and so many other complications which will drop the customer satisfaction and instead of making a brand the organisation may end up losing credibility.
To counter such challenges while proving a single number despite of a single or hundreds or thousands agents sitting behind it to answer the call, SparkTG provides Contact Center Solution which is scalable, feature rich, and yet simple to manage. The solution is Cloud based which means no capital expense and a pay as you go pricing based on the number of users.
The solution is designed understanding the various aspects of customer and organisation communication and is upgraded on a regular basis.
It provides an IVR system that eases customer interactions. The solution increases customer satisfaction as it helps the organisation to be available 24×7 irrespective of agents' availability. The solution also come with a CRM which helps the representative give a more personalised experience on each call.