What is an IVR solution?
IVR stands for Interactive Voice Response System. It is an automated phone system that allows patients to interact with the computer to perform actions through a keypad or speech. This can be useful for the hospital for reception, appointment booking, check-up follow-up, and other helpful services.
It can help in streamlining the workflow of healthcare institutions to reduce their operational costs and improve customer service levels by reducing wait times. Moreover, IVR service interfaces directly with data stored on servers so that no manual intervention is required while conducting processes such as appointment scheduling or checking lab results, etc.
How IVR solution for healthcare can be beneficial?
IVR solution has various benefits in the healthcare industry. Some of them are listed below:
In a large hospital, it is difficult to respond to emergency calls quickly. Thus, IVR service for hospitals can be used to reduce voice congestion so that all emergency calls reach hospitals on time and necessary actions can be taken ASAP.
IVR service can also be used to call patients in case of an emergency. For example, when a patient is admitted to the hospital and needs immediate care, the IVR system will call his/her family members as soon as possible with some important information regarding their health condition. In case of surgery, the IVR system may contact the patient's family members and let them know that surgery has been performed successfully and they should visit the hospital after 1 hour or so.
At the Convenience of Home
IVR service can be used by patients to perform operations such as scheduling appointments, booking appointments and even obtaining health statements online during bad weather conditions. A patient can get his/her prescriptions filled in the comfort of their home while they are stuck at home due to inclement weather such as rain or snowstorms.
Also Read - How can IVR solutions empower healthcare industry?
Reduce Burden Through Automation
IVR helps doctors by automating their tasks. Doctors are bombarded with a huge amount of work every day and they have to manage all the patient information, medical records, insurance details and appointment scheduling in order to provide the best treatment to their patients. It is not possible for a doctor to remember everything about each patient and therefore the doctors have to rely on technology for keeping track of everything related to the patient care process. The IVR service provides an automated voice response system that can be used by patients as well as healthcare providers such as doctors or nurses who are associated with the healthcare facility.
Moreover, IVR services can be used by doctors or nurses to create automatic follow-up alerts so that they can immediately receive reports that prescribe medications and need follow-up tests. The system also enables patients to schedule appointments, check the status of their insurance, and find out if they need any medication or blood work done.
IVR service eliminates repetitive tasks by doctors like answering phone calls from patients or potential customers or even answering multiple emails from different people at one time which would otherwise waste their time if they were doing it manually. Therefore, it is safe to say that IVR solution for the healthcare industry is a must as it can increase the productivity of the doctors manifold.
Improved Patient Care
IVR service allows patients to access health records at any time of the day or night without waiting or paying a visit to the doctor’s office. At the same time, doctors can quickly get patient information and sign up for healthy patients via voicemail.
IVR service for hospitals can also be beneficial as it will help in reducing human errors made while entering data into computers manually. This is due to the fact that the IVR solution can automatically fill in all the data. This will eventually improve the efficiency of work and will bring better results.
IVR services also help patients to get information about their local pharmacy or lab and find them easily with the help of GPS location search feature. Patients can connect with their health care provider through IVR service in case they are unable to visit him/her physically due to any reason.
This means that it will be easy for all healthcare professionals to get connected with their patients without any hassle or extra time consumption as they just need a phone number that they have already stored in their database while signing up online initially.
IVR has been an integral part of the healthcare industry for quite some time now. With technological advancements and new uses, IVR has become an essential tool that is needed to create a more efficient system. In order for the healthcare industry to continue growing at this rate, it will need tools like IVRs in order to improve customer service and provide patients with better access to information about their health.