Customer Relationship Management defines brand image and business growth. And, with scaling businesses comes the need to handle bulk volume of customer calls. Call Center infrastructure, agent training, and individual call monitoring not only increases your overhead costs, but is also tedious to manage. Answering each customer/client query in real-time, thus, becomes crucial. And so, Spark TG’s Virtual Receptionist comes as an optimum telephony Solution for your business. Servicing your customers and resolving their queries professionally, flawlessly & virtually begins with us!Know More About Us
With a Virtual Receptionist or live phone answering service at place, you do not need any Call-center infrastructure, hardware, manpower and other resources. Our Virtual Receptionist services will precisely receive the customer’s queries, route the call to the right department while thoroughly saving the call logs, reports, complete call recordings and remain available 24x7. Your business becomes equipped to handle calls at any time of the day for the fraction of a cost.
Don’t let missed calls to become ‘missed opportunities.’ Customers and Clients are always hoping for an answer when they call your company. With our Virtual Receptionist Solution, your organization becomes capable of answering their calls in real-time. If the team is busy answering other queries over call, Spark TG’s Virtual Receptionist Service will keep them engaged or save their voice message until the call can be transferred to the right person.
When you do not have a large team and telephonic infrastructure to manage, focusing on the key-deliverables of your service or product becomes a lot easier. Our Virtual Assistant/Virtual Receptionist Service addresses a paramount factor for your business, the customer relationship. Spark TG’s IVR powered Virtual Assistant/Virtual Receptionist takes care of the inbound calls where the customer can interact via DTMF tone inputs through keypad or powerful voice recognition.
Customer service can make a huge difference for your brand reputation. Improving it, thus, is not a luxury but a necessity. Our Cloud-based Virtual Receptionist will make no mistake in handling the customer calls. While it will save you repetitive human errors in communication that are resolved only through training, Virtual Assistant/Virtual Receptionist will also guarantee you highest uptime.
A Cloud-based /Virtual Receptionist gives your business an edge like none other. Cloud technology allows us to deliver maximum uptime for your Customer Service department with unmatched customer support. You don’t require expensive data-storage hardware that is costly to maintain too. Apart from these, you will never have to worry about Scalability. As your call volume expands, so will our resources.
Allows agent's to not only answer customer calls but also call back for service, sales, follow-ups etc
Manage your agent's queues in real-time knowing the call flow and agent availabilty
Analyse Calls & Agent Reports along with complete recordings of all the calls in order to improve your customer service
Monitor and mentor your agent's in real-time using spy & whisper mode
Handle your customer calls smartly by giving them an option to reach right department/agent
We provide full customer support round the clock