Feature rich Contact Center Solution for Enterprises

How does Click to Call impact Customer Service?

Interact more using your new Contact Center Solution

Being a startup, one not only needs to be a multi-tasker at work but also when interacting with clients in physical or over a call, needs to provide an experience that helps build the brand as the business catches up growth. With so many tasks in hand it makes it tough for the person to provide an excellent experience to every caller and at times make it impossible to answer all the calls. With SparkTG's Virtual Contact Center Start Up, the user can completely manage their calls and offer an elegant experience to callers thereby making the brand stand out. Apart from providing inbound calling, the solution also provides outbound calling feature with thorough call reports and complete call recordings. Incase you are using any CRM the telephony API’s make it easier for the agent to use single screen to manage most of the operations. Real-time call statistics on Supervisor dashboard and live agent status helps supervisor manage the queues and have a control on agent activities.

Blended Calling

Allows agent's to not only answer customer calls but also call back for service, sales, follow-ups etc.

Real-Time Call Statistics

Manage your agent's queues in real-time knowing the call flow and agent availabilty.

Call Reports & Recordings

Analyse Calls & Agent Reports along with complete recordings of all the calls in order to improve your customer service.

Real-Time Call Monitoring

Monitor and mentor your agent's in real-time using spy & whisper mode.

Single Level IVR

Handle your customer calls smartly by giving them an option to reach right department/agent.

Mail Support

We provide full customer support round the clock.

Agent Login With Basic CRM

Provide the fastest, personalised and most efficient service.

Call Add & Transfer

Transfer calls from one agent to another in real-time.

Telephony API

Increase your agents efficiency by avoiding them to shuffle between CRM and telephony.

VCC Startup