An Intelligent, Easy-to-Use Contact Center Solution for Small teams
Being a startup, one not only needs to be a multi-tasker at work but also when interacting with clients in physical or over a call, needs to provide an experience that helps build the brand as the business catches up growth. With so many tasks in hand it makes it tough for the person to provide an excellent experience to every caller and at times make it impossible to answer all the calls. With SparkTG's Virtual Contact Center Start Up, the user can completely manage their calls and offer an elegant experience to callers thereby making the brand stand out. Apart from providing inbound calling, the solution also provides outbound calling feature with thorough call reports and complete call recordings. Incase you are using any CRM the telephony API’s make it easier for the agent to use single screen to manage most of the operations. Real-time call statistics on Supervisor dashboard and live agent status helps supervisor manage the queues and have a control on agent activities.