VCC Startup
An Intelligent, Easy-to-Use Contact Center Solution for Small teams

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Contact Center Solution

Being a startup, one not only needs to be a multi-tasker and cannot be always available to on a call with same pace but also have to create an experience for every customer interaction as the same would impact the brand image as the business catches up growth. With SparkTGs’ Virtual Contact Center Start Up, the user can completely manage their calls and offer an elegant experience to callers thereby making the brand stand out. Apart from providing inbound calling, the solution also provides outbound calling feature with thorough call reports and complete call recordings. Incase you are using any CRM the telephony API’s make it easier for the agent to use single screen to manage most of the operations. Real-time call statistics on Supervisor dashboard and live agent status helps supervisor manage the queues and have a control on agent activities.

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Virtual Contact Center
Blended Calling

Blended Calling

Allows agents to not only answer customer calls but also call back for service, sales, follow ups etc

Real-Time Call Statistics

Real-Time Call Statistics

Manage your agents' queues in real-time knowing the call flow and agent availbilty

Call Recording

Call Reports & Recordings

Analyse Calls & Agent Reports alongwith complete recordings of all the calls inorder to improve your customer service

Real-Time Call Monitoring

Real-Time Call Monitoring

Monitor and mentor your agents in real-time using spy & whisper mode

Custom IVR

Single Level IVR

Handle your customer calls smartly by giving them an option to reach right department/agent

Custom IVR

Mail Support

We provide full customer support round the clock

Agent Login With Basic CRM

Agent Login With Basic CRM

Provide the fastest, personalised and most efficient service

Call Transfer

Call Add & Transfer

Transfer calls from one agent to another in real-time

Telephony API

Telephony API

Increase your agents efficiency by avoiding them to shuffle between CRM and telephony