VCC Lite

Everything you need for your Business Phone System

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How does Click to Call impact Customer Service?

Simple Solutions for Simple Requirements

SparkTGs' Virtual Contact Center Lite makes business communications elegant, tracked and easily accessible for future references. Just like a receptionist handles and manages all your incoming calls by giving the caller an excellent experience and if required transferring them to the right person in the office, similarly, SparkTG Virtual Contact Center Lite helps you create your brand value and give your professional image to your customer. While doing so the solution also captures all details for each call along with the compete call recording.

Blended Calling

  • Allows agent's to not only answer customer calls but also call back for service, sales, follow-ups etc.

Real-Time Call Statistics

  • Manage your agent's queues in real-time knowing the call flow and agent availabilty.

Call Reports & Recordings

  • Analyse Calls & Agent Reports along with complete recordings of all the calls in order to improve your customer service.

Real-Time Call Monitoring

  • Monitor and mentor your agent's in real-time using spy & whisper mode.

Single Level IVR

  • Handle your customer calls smartly by giving them an option to reach right department/agent.

Mail Support

  • We provide full customer support round the clock.

Our Address

Advant Business Park B-906, Sector 142, Noida, India

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