VCC Lite
Everything you need for your Business Phone System

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Simple Solutions for Simple

SparkTGs' Virtual Contact Center Lite makes business communications elegant, tracked and easily accessible for future references. Just like a receptionist handles and manages all your incoming calls by giving the caller an excellent experience and if required transferring them to right person in office, similarly, SparkTG Virtual Contact Center Lite helps you create your brand value and give your professional image to your customer. While doing so the solution also captures all details for each call along with the compete call recording.

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Virtual Contact Center
Blended Calling

Blended Calling

Allows agents to not only answer customer calls but also call back for service, sales, follow ups etc

Real-Time Call Statistics

Real-Time Call Statistics

Manage your agents' queues in real-time knowing the call flow and agent availbilty

Call Recording

Call Reports & Recordings

Analyse Calls & Agent Reports alongwith complete recordings of all the calls inorder to improve your customer service

Real-Time Call Monitoring

Real-Time Call Monitoring

Monitor and mentor your agents in real-time using spy & whisper mode

Custom IVR

Single Level IVR

Handle your customer calls smartly by giving them an option to reach right department/agent

Custom IVR

Mail Support

We provide full customer support round the clock