VCC Lite -
Everything you need for your Business Phone System

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Simple Solutions for Simple
Requirements

SparkTGs' Virtual Contact Center Lite makes business communications elegant, tracked and easily accessible for future references. Just like a receptionist handles and manages all your incoming calls by giving the caller an excellent experience and if required transferring them to the right person in the office, similarly, SparkTG Virtual Contact Center Lite helps you create your brand value and give your professional image to your customer. While doing so the solution also captures all details for each call along with the compete call recording.

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Virtual Contact Center
Blended Calling

Blended Calling

Allows agent's to not only answer customer calls but also call back for service, sales, follow-ups etc

Real-Time Call Statistics

Real-Time Call Statistics

Manage your agent's queues in real-time knowing the call flow and agent availabilty

Call Recording

Call Reports & Recordings

Analyse Calls & Agent Reports along with complete recordings of all the calls in order to improve your customer service

Real-Time Call Monitoring

Real-Time Call Monitoring

Monitor and mentor your agent's in real-time using spy & whisper mode

Custom IVR

Single Level IVR

Handle your customer calls smartly by giving them an option to reach right department/agent

Custom IVR

Mail Support

We provide full customer support round the clock