Travel Triangle

Service Provided: Contact Center Solution

The Pain Points

01

The Pain Points

Lack of transparency for the calls made by multiple agents to the clients.


02

What They Decided To Do

Go ahead with contact center solution to track each and every call and agent performance as they decided to go with cloud-based providers to avoid any installation at their premises. Their evaluation criteria included excellent services with maximum uptime, strong support and a scalable solution.

What They Decided To Do

How We Helped

03

How We Helped

A pilot for 6 months with 16 agents out of 200+ agents setup, gradually whole team was migrated on Spark TG Contact Center Solution.


04

The Way It Is Now

Complete transparency with real-time call reports and recordings. The benefit of having agents anywhere and still continue to use service and make calls to clients.

The Way It Is Now

The Problem We Solved

05

Another Problem We Solved

In last two years there has been two office location changes, i.e., Noida to 2 locations in Gurgaon. While making all the shifting and new arrangements at new places, not even for a moment their calls got hampered.


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