Let's Talk Now

Contact Center Solution for Healthcare

Contact Center Solution for Healthcare

Any medical service provider should have at least one contact point for emergencies, consultations, scheduling appointments, and other information. For the Healthcare industry, SparkTG's Contact Center Solution is the best and most ideal communication solution.

Apart from providing an incoming solution for numerous requirements, SparkTG's Contact Center Solution also provides for outbound requirements such as appointment confirmation calls to be made utilising an automated audio broadcast to the patient whose appointment has been confirmed.

Not only that, but in the event where a doctor is needed to join a conversation in an emergency, the service includes a function called doctor transfer, which allows doctors to respond to patient enquiries in real time. The service also enables people in an emergency to communicate directly with the appropriate person, such as an ambulance doctor, consultant, or other professional whose location may change, as the programme is capable of delivering calls to mobile phones

  • Everything from real-time dashboards to automated alerts, help your company become more productive and save money and time on multiple processes.

  • One phone number for all communication needs. SparkTG's inbound function automatically answers all of your incoming calls, freeing up your staff from a mundane task.

  • It aids in the confirmation of appointment details. Integrates with CRM to keep track of your clients' appointments, medications, follow-up visits, and call logs.

  • Allows hospital professionals, physicians, and technicians to interact using their present phone network with the help of teleconference service. Staff can connect from anywhere, at any time.

  • Connects patients to the right user in real time with the help of variety of call routing mechanisms such as IVR, sticky agent, live call transfer, live call conference, and more. Allows people to use their existing phone number.

  • Enables physicians to communicate with patients remotely and counsel them on their concerns while saving a recording and recording of the conversation. A fantastic tool for boosting telemedicine.

Why do our clients trust SparkTG Healthcare Contact Center Software?

Remote Contact Center Solution
SparkTG’s contact center solution for healthcare can be availed remotely without any hassle on any device, location, browser, or time. It seamlessly connects your team with callers and vice versa irrespective of where your team members are located. Our software comes with enterprise-grade security which gives 100% protection to your data. Therefore, you can access our software anywhere without any worry.

Easy Integration Facility
SparkTG provides an easy and flexible integration facility whether it is an in-house or third-party CRM software. It will boost your employee’s productivity and will also help you in keeping track of the patient’s appointments, medication, follow-up visits, and call logs. We provide CRM integration from the big brands like Freshdesk, Zoho, LeadSquared, Kapture, Salesforce, etc.

Build an Omnichannel Connect with your Patients
Our software gives you the option to connect with your patients via voice call, SMS, and WhatsApp. Patients can use either of the channels to book an appointment, make payments, get notifications and reminders, etc.

Enterprise-Grade Security
SparkTG’s contact center solution gives 100% protection from any cyber-attack or data theft as our solution passes through the multiple layers of security. Therefore, all the data that is stored in our software is fully encrypted and no one can access it without proper authentication.

Trusted by Brands for more than Two Decades
We have been serving our healthcare clients for more than two decades now. Some of our happy customers include Felix Hospital, Apollo Hospitals, Glamo Health, Unicorn DenMart, Max Lab, Omnicare, Rainbow Hospitals, Fortis Healthcare, Urogyn, Pal Physiotherapy, etc.

Frequently Asked Questions

1How can cloud telephony be used in the healthcare industry?

Cloud telephony works on the PRI system and it can be used for multiple factors such as fixing appointments with the doctors, making/receiving payments, opting for reminders and notification alerts, maintaining patient reports, etc.

2Which is the best healthcare contact center solution?

SparkTG’s call center solution provides the best solution and service at an affordable price. We not only cater to the inbound call's requirements but also help in the outbound calls requirements such as sending appointment confirmation calls to the patients, sending out reminder calls, etc.

3How is the privacy of my patients maintained in the cloud contact center solution?

All patient's data will be encrypted in our solution whether it is in transit or recorded. Our solution has multi-layer security which ensures that without any proper authentication no one will be able to access the data present in the system.

Our Address

Advant Business Park B-906, Sector 142, Noida, India

Talk To An Expert


Email Us