Telephony Solution for Healthcare Organisations
Any medical service provider should have at least one contact point for emergencies, consultations, scheduling appointments, and other information. For the Healthcare industry, SparkTG's Contact Center Solution is the best and most ideal communication solution.
Apart from providing an incoming solution for numerous requirements, SparkTG's Contact Center Solution also provides for outbound requirements such as appointment confirmation calls to be made utilising an automated audio broadcast to the patient whose appointment has been confirmed.
Not only that, but in the event where a doctor is needed to join a conversation in an emergency, the service includes a function called doctor transfer, which allows doctors to respond to patient enquiries in real time. The service also enables people in an emergency to communicate directly with the appropriate person, such as an ambulance doctor, consultant, or other professional whose location may change, as the programme is capable of delivering calls to mobile phones