How does Click to Call impact Customer Service?

Telephony Solution for Healthcare Organisations

Any healthcare provider needs at least a single point of contact for the emergency, consultation, appointment booking and other related information. SparkTG’s Contact Center Solution provides the best and most optimum communication solution for the Healthcare industry.

With SparkTG’s Contact Center Solution apart from providing an inbound solution for multiple requirements, outbound requirements like appointment confirmation call can also be made using the automated voice broadcast to the patient whose appointment has been confirmed.

Not only that in cases where a doctor needs to be patched in critical cases, the service comes with a feature called as doctor transfer to address patient queries in real-time. The service also helps the people in case of emergency to directly connect with the concerned person like Ambulance doctor, consultant etc whose location can vary as the service is capable of delivering calls on mobile along with landlines.

  • Single number for all communication purposes.

  • Enables doctors to converse with patients remotely.

  • Empowers medical staff with their existing number.

  • Connects patients to the right person at the right time.

  • Allows medical staff, doctors & technicians to collaborate.

  • Excellent tool for enhancing telemedicine.

  • Connects staff from anywhere, anytime.

  • Helps confirm appointment information.

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