Improve customer interactions over calls and increase call center agents’ productivity
With SparkTG’s powerful, easy-to-use contact center solution improve customer interactions over calls and increase call center agents’ productivity by providing an excellent experience to callers and real-time statistics to supervisors to stay on top of everything to monitor, react and control their call centers
How It Helps?
Increase productivity of Call Center Agents with SparkTG’s blended calling feature wherein they can not only address customers inbound calls but can also follow up on open issues
Optimize Call Center operations by getting a better insight into issues addressed by agents. Personlize calls by addressing the callers with saved details to give above par experience
Analyse agent communication for further training and product feedback by complete recordings of each call made and received by call center agents