SparkTG Blog

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What are the benefits of Conversational Artificial Intelligence for the Contact Center?

What are the benefits of Conversational Artificial Intelligence for the Contact Center?

11 Nov, 2019 SparkTG

The utility of robots for answering customer inquiries and routing callers to the right agent has been prevalent for quite some time. The latest push to get AI to become more acceptable is “Conversational AI.” It is a set of technologies that enable computers to simulate conversations.

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Tips for Effective Call Quality Monitoring

Tips for Effective Call Quality Monitoring

20 Nov, 2019 SparkTG

Call Quality Monitoring means listening and evaluating phone conversations between staff and customers to improve call handling. Further, it also helps to enhance customer service, loyalty and revenue.

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How a deal desk can help manage complex deals?

How a deal desk can help manage complex deals?

14 Oct, 2019 SparkTG

Today, more sales teams are implementing an in-house deal desk process to help evaluate, customize, and finalize each sales deal before closing. Deal Desks provides field sales teams with the tools they need to configure, price, and quote deals.

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Reasons for using a click to call solution

Reasons for using a click to call solution

26 Oct, 2019 SparkTG

In the current times, there exists a fast-paced lifestyle along with convenience. So, businesses keep trying to look for innovative methods to attract customers. Click to Call solution is one such technique which helps the customers reach a particular company, merely by a click.

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