SparkTG Blog

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How VoIP Can Solve The Problems Of Travel Industry?

How VoIP Can Solve The Problems Of Travel Industry?

15 April, 2019 SparkTG

The online travel industry is growing leaps and bounds and is showing no signs of slowing down. The data, mentioned above loudly speaks of this fact. The exponential growth of the travel industry comes with several challenges including keeping up with the large volume of customers’ requests and issues...

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4 Ways to Offer Super-Fast Customer Service

4 Ways to Offer Super-Fast Customer Service.

10 April, 2019 SparkTG

When it comes to customer service, merely offering the right solution is not sufficient. Customers want quick service and expect companies to respond promptly.According to the customers themselves, the most important attribute of good customer service is a faster response time...

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20 must-have Contact Center features to make your Customers enhances Customer Experience

20 must-have Contact Center features to make your Customers enhances Customer Experience

5 April, 2019 SparkTG

Every business has an aim to grow and be a universal recall for the product or service they provide. Businesses experiment with their products, solutions, marketing strategies etc. but certain things are must have’s for any business to grow...

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Cloud-based contact centers are scalable, yet cost-effective!

Cloud-based contact centers are scalable, yet cost-effective!

10 Mar, 2019 SparkTG

An unquestionable component concerning the success of any business is the relationship you have with your customers. Whether you’re a billion dollar enterprise or a start-up on its way to success, your relationship with your customers has to extend beyond your services and products...

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3 Super Ways to Fulfill Customer's Expectation

3 Super Ways to Fulfill Customer's Expectation

3 Mar, 2019 SparkTG

There is a difference between a satisfied customer and loyal ones. If you want loyal customers, offering quality products or services at the best price is not enough. Your competitors are just a few clicks away from your potential buyers, and it is super easy to switch brands...

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4 New Year Resolution Every Contact Center Should Make in 2019

4 New Year Resolution Every Contact Center Should Make in 2019

27 Feb, 2019 SparkTG

Cloud-based call centers have made businesses more efficient in improving customer satisfaction. The customer experience era is now; and so, enterprise contact centers are struggling hard to meet the demands of businesses. We have made a list of #New Year resolution every contact center should make this year...

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Contact Centers Rapidly Abandoning On-Premises Technologies

Contact Centers Rapidly Abandoning On-Premises Technologies

20 Feb, 2019 SparkTG

The technology-driven environment and high competition have pushed business to pay attention to the growing customer demands, optimize the existing IT ecosystem and embrace a technology that guarantees seamless customer experience...

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Cloud Contact Center vs. Traditional Infrastructure: What Should You Choose?

Cloud Contact Center vs. Traditional Infrastructure: What Should You Choose?

22 Nov, 2018 SparkTG

The data loudly speaks about the importance of customer service. Switching to the cloud is one of the best and most advanced ways to deliver excellent customer service...

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How Your Business Can Benefit From Cloud Telephony?

How Your Business Can Benefit From Cloud Telephony?

16 Oct, 2018 SparkTG

Over the years, small and medium enterprises have been using a wide range of tools and technology to fulfill their communication needs. From landlines, smartphones, emails, CRM, video and audio conference calls to social media channels...

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Why Should Your Business Have a Cloud Contact Center?

Why Should Your Business Have a Cloud Contact Center?

10 Oct, 2018 SparkTG

In order to stay ahead of the complex competitive environment, businesses need to combat the growing customer demands, optimize their existing IT infrastructure and come up with a technology that can offer seamless customer experience...

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