SparkTG Blog

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How does Click to Call impact Customer Service?

How does Click to Call impact Customer Service?

26 Feb, 2020 SparkTG

Today, most organizations are focusing on enhancing customer engagement through innovative technological means since online customers prefer websites that come equipped with an embedded callback technology. These initiatives lead to an improved customer experience with greater brand loyalty and brand retention.

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5 Tips for Hiring Remote Customer Support Agents

5 Tips for Hiring Remote Customer Support Agents

16 Feb, 2020 SparkTG

Today, remote work is on the rise. In fact there’s research out there that makes some pretty compelling points about the benefits of it. According to a Stanford study, remote employees work, on an average, 9.5% longer than those who work in an office, and are also 13% more productive.

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The Advantages of Gamification for Call Center Managers

The Advantages of Gamification for Call Center Managers

20 Jan, 2020 SparkTG

A major objective of Call Center Managers is to provide an excellent customer experience by answering customers’ questions and resolving their issues. However, if the call center agents have inefficient communication skills and fail to meet the expectations of customers, they might lose customers to the competitors.

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Significant Contact Center Technology Trends in 2020

Significant Contact Center Technology Trends in 2020

10 Jan, 2020 SparkTG

Currently, customers are the focal point of customer service since; customers might walk away from a particular brand if they don’t get a consistent experience across all touchpoints.

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An Overview on Automatic Call Distribution

An Overview on Automatic Call Distribution

24 Dec, 2019 SparkTG

An Automatic Call Distributor (ACD) is a type of telephony software system that answers incoming calls and routes them to a specific agent or department within a company. It is the backbone of a call center and streamlines the communication process.

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Advantages of Cloud Telephony for Hospitality Business

Advantages of Cloud Telephony for Hospitality Business

10 Dec, 2019 SparkTG

According to a Mordor Intelligence report, the global cloud telecommunications market will reach 34.590 billion dollars in 2023. It is expected to experience a growth of 20.35% during the forecast period (2018-2023).

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What are the benefits of Conversational Artificial Intelligence for the Contact Center?

What are the benefits of Conversational Artificial Intelligence for the Contact Center?

11 Nov, 2019 SparkTG

The utility of robots for answering customer inquiries and routing callers to the right agent has been prevalent for quite some time. The latest push to get AI to become more acceptable is “Conversational AI.” It is a set of technologies that enable computers to simulate conversations.

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Tips for Effective Call Quality Monitoring

Tips for Effective Call Quality Monitoring

20 Nov, 2019 SparkTG

Call Quality Monitoring means listening and evaluating phone conversations between staff and customers to improve call handling. Further, it also helps to enhance customer service, loyalty and revenue.

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How a deal desk can help manage complex deals?

How a deal desk can help manage complex deals?

14 Oct, 2019 SparkTG

Today, more sales teams are implementing an in-house deal desk process to help evaluate, customize, and finalize each sales deal before closing. Deal Desks provides field sales teams with the tools they need to configure, price, and quote deals.

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Reasons for using a click to call solution

Reasons for using a click to call solution

26 Oct, 2019 SparkTG

In the current times, there exists a fast-paced lifestyle along with convenience. So, businesses keep trying to look for innovative methods to attract customers. Click to Call solution is one such technique which helps the customers reach a particular company, merely by a click.

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