• unified communication

    Unified Communication, your way!

    Better Service . Increase Sales

    Increase Profit and Built Customer Loyalty
  • virtual contact center

    Privacy, Security, Compliance

    Experience the peace of mind that comes with knowing that your critical customer data is secure

    For a better tomorrow, better technology is required

VIRTUAL CONTACT CENTER

Our customers love us!


zopper
We took SparkTG solutions for Zopper and delighted on this selection. They always exceeds expectation in terms of TAT and

provided excellent dashboard for call services. Whether we needed IVR services or Call Masking, they always

prompt on providing services and maintaining the excellence.



RAHUL KUMAR Group Product Manager

Our Products & Services


  • VIRTUAL CONTACT
    CENTER
  • CLICK2CALL
    SERVICE
  • INTERACTIVE VOICE
    RESPONSE
  • VIRTUAL
    RECEPTIONIST
  • VOICE
    BROADCAST

VIRTUAL CONTACT CENTER

  • Manage your contact center from anywhere
  • Easily manage agent and customer interactions
  • Increase agent efficiencies and contact center productivity
  • Track critical metrics for better contact center management
  • Improve agents’ performance with coaching and training
  • Mentor/Spy your agents in real-time
  • Deliver outstanding Customer Experiences
  • Option to choose Customer facing number as either Toll Free or Virtual Number

CLICK2CALL

  • Place Click2Call on your website and do not lose any website visiting lead.
  • With our Click2Call service, instantly get in touch with your leads and convert them.

INTERACTIVE VOICE RESPONSE

  • Well-designed call routing flows that enable your callers to quickly get the results they need, whether it be through self-service or live-agent assistance.
  • Get the caller to the right agent with the right skill set on the first call
  • An effective way to reduce cost and improve customer satisfaction

VIRTUAL RECEPTIONIST

  • An Inbound only solution
  • Reduce costs and improve customer interactions with IVR options
  • Quickly scale for fluctuating call volumes
  • Drive satisfying customer experiences
  • Track critical metrics for better call management
  • Option to choose Customer facing number as either Toll Free or Virtual Number

VOICE BROADCAST

  • Broadcast important promotions, alerts, updates and notification
  • Great Marketing Tool
  • Reach multiple customers with a single click
  • Capture customer response

We help Organization Grow

cloud telephony

Professional
Image

real time call statistics

Real-Time
Call Statistics

no capital investment

No Capital
Investment